FAQs

What's the age group for this mat?
Three months old till the baby starts walking would be the ideal age.

Could two babies use one?
If they wee on opposite sides of the mat facing each other they could both use one.

Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

How will I know if my order is confirmed?
Once your order is confirmed we will send you an email that includes details such as your order number, the purchased product etc. We recommend that you save email for your records.

How do I return/exchange an item?
Kindly review our Returns and Exchanges page.

What is your shipping policy?
Check our Shipping page.

Can I update or cancel order?
If you would like to update or cancel your order, please contact us by email:

support@inflatatermat.com. Since we use automated order processing systems, we will try to help you if your order has not been processed.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can also track your order here.

Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What should I do if I receive Damaged & Incorrect Item(s)?
Please contact us immediately through support@inflatatermat.com. Our team of customer service professionals will be glad to attend to the issue and resolve it as soon as possible.

Note that we may at our discretion request for pictures of the damaged or wrong items. After this confirmation, we will send you a replacement as soon as possible.